Non-Warranty Returns (Uninstalled Parts Only)
Non-warranty returns are accepted on most new and unused (uninstalled) merchandise within 60 days of purchase (not all manufacturers allow for returns, so please be sure you order the correct part for your application). Items must be in their original packaging. Installing or attempting installation of parts will cause them to be ineligible for non-warranty return. Parts that have been installed, have had installation attempted, show installation marks, or could otherwise not be sold as NEW are NOT eligible for non-warranty return and therefore cannot be returned for a refund. When we have received and processed the return, we will issue a credit to the credit card account used for the original purchase in the amount of the item, plus any applicable tax. Shipping costs are not reimbursed unless the return is due to an error that we made. Non-warranty returns are subject to a restocking fee according to the following schedule:
We offer express as well as standard shipping options to the continental United States and Canada. To find your shipping cost proceed through the checkout process until you get to the shipping page. After calculating the shipping rate you can back out of the order or continue to check out. Rates are calculated using UPS shipping options.
Orders received by 2:00 p.m. eastern standard time Monday-Friday will ship the same business day. Orders for in stock items received after 2:00 p.m. are not guaranteed to ship until the following business day. UPS Next Day Air service means delivery by the next business day. If an Order is received After 2:00 p.m. and Customer has Chosen UPS Next Day Air, the Shipment will go out the Next Day and delivered the Business Day After Order is Processed. If you would like Saturday delivery instead, please indicate this in the "comments" section upon checkout or call and request. An additional charge will apply and Saturday delivery is not available in all locations. We will call or email you if Saturday delivery is not available in your area. Also, Shipping times are Calculated Based on Business Day to Business Day, NOT INCLUDING WEEKENDS. For Example if you placed an order on Friday for UPS 2nd Day Air, you would receive on Tuesday of the following week. Again, weekends are not taken into account for shipping times.
We do not ship on Saturdays, Sundays or on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Once an order has been shipped, it is the responsibility of the Shipper to get package to your destination. We are not responsible for shipments that are delayed due to Weather, or other Acts outside of our control.
International Delivery Services Include
These are general guidelines based upon delivery to metropolitan areas in Canada. If you live in a rural area your delivery time may be longer. Note to Canadian Customers: our prices do not include brokerage fees, duty, import taxes, or GST. UPS is our shipping partner. They will contact you prior to delivery to obtain payment for these costs.